Call Centre and Delivery fits perfectly with Cosine's Enterprise System designed specifically for businesses handling ordering and delivery. The system is stand-alone, but can be fully integrated to Fission ERP or any other ERP accounting System based on your requirements.
Comprised of a very powerful telephony technology (PBX and TAPI) the system is enhanced with an accurate mapping (GIS for customer locator) and is integrated with one of the most solid servers for database management in the market (Oracle).
• Ordering and Delivery System
• Automated Ordering and Delivery
• Automated Call Acceptance
• Identify Customer and Customer Order History
• Distribute Orders per Location and Delivery Address
• Refined Control and Accountability
• Minimise Response Time
• Easability of Use