Call Center, Ordering and Delivery System
Overview
Our Ordering & Delivery solution
addresses the basic needs of any delivery company in any
industry, including an automated Call Center Operation.
COS3cod is a packaged application
parameterized according to customer’s needs.
COS3cod is for you if:
·
Make deliveries of your products
·
Put together an order and deliver the finished
product
·
You want to improve Customer Service
·
Make the life of your delivery person easier
·
You are a geographically dispersed company
·
You want to be able to run your business from a
single point of reference
·
You want to streamline your operations and improve
your bottom line
·
You want to execute reports on financial overall
performance and profitability
Key Features
·
Accept customer call
·
Identify customer and customer ordering history
·
Distributing order to the appropriate store based
on location or based on user needs
·
Provide audit trails
·
Cut response time
·
Enable better control and accountability
Optional Add-On Features
·
Point of Service System handling Retail Customer
Touch Points
·
CRM Expansion to handle advanced CRM-related
functions
Technical Characteristics
·
Alternative Oracle 10g or MAX DB Database
·
TCP/IP Network Protocol
·
ASP.NET or VB.NET Programming Languages
·
IIS Middleware Supported
|
