Point of Sale and Service System

Overview

Our point of sale solution utilizes latest POS technology to offer significantly increased sales and improved customer service as well as quick, safe and profitable sales processing functionality.

COServe is a stand-alone, front-line retail system that handles the entire sale cycle in any retail environment.  COServe can be seamlessly integrated with existing back-end systems or another solution from our portfolio.

For example it can easily be integrated to our Ordering and Delivery solution to handle retail customers or our Enterprise Resource Management Information system to handle core accounting and operational activities.

Whether you are looking to replace a conventional cash register system with something more dynamic, or are looking for a user-friendly, but robust POS software package to interface with your accounting programs, our COServe will help you manage your operations effortlessly.

COServe is a packaged application parameterized according to customer’s needs.

COServe is for you if:

 You run retail operations and need to automate your cash register operations

You operate a cash drawer and calculate change back from amount tendered

• You calculate sales and sales tax
   
• You add up sales records
   
• Need to process orders
   
• Need to bill physical customers
   
• You need to process credit card sales
   
• You offer gift voucher sales
   
• You keep track of sales made in
  your store
   
• Analyze sales records to assist you in making business decisions
   
• You want to use a barcode scanner

Key Benefits

• Ease of use.
  User-friendly graphical user interface that facilitates quick and easy employee training and adoption.
   
• Entry of sales information.
  Enter inventory codes either manually or automatically via a bar-code scanner. Entered inventory codes call up the standard or sales price, and compute the price at multiple quantities as well as provide a running total.  Searching for inventory items/codes is made easy and is based on a partial merchandise number, description, manufacturing code or vendor.
   
• Pricing.
  We offer multiple ways to keep track of pricing, including add-on amounts, percentage of cost, margin percentage and custom formulas. You can set up multiple prices for each item, especially useful for larger retailers who offer volume discounts.
   
• Customers.
  Basic customer relationship management capabilities are included enabling you to add new customers with new sales as well as look up for existing customers when you type in their names, addresses or some other data.
   
• Updating product information.
  Inventory and accounts receivable records are updated automatically and online once a sale is entered.
   
• Sales staff records.
  Automatically track sales commissions and goals, making the task of managing employee commissions that much easier.
   
• Sales tracking options.
  Handles a variety of payment operations like open invoices for work in progress, installment purchases of capital-type goods and other customized type of invoice processing.
   
• Security.
  Automated, behind the scenes audit trail of sales, sales persons and stores.
   
• Taxes.
  Flexible tax calculation handling multiple tax rates.
   
• Special Reports.
  Gain better control of your business through reporting features that let you analyze sales data in a variety of ways and help you make better-educated business decisions.

Key Features

• Validates point of sale stations
   
• Controls cash in a POS station
   
• Records orders with dynamic menus
   
• Processes orders
   
• Print receipt for order processing
   
• Complete billing and change calculation
   
• Print customer receipt
   
• Item price and discount control
   
• Gift Vouchers
   
• Returns
   
• Local and Network POS Administration facility

Optional Add-On Features

• CRM Expansion to handle advanced CRM-related functions
   
• Collect customer information online
   
• Handle promotional events
   
• Automated Call Center with multiple, remote agents

Technical Characteristics

• Alternative SQL Server 2000 or MSDE 2000 Database
   
• TCP/IP Network Protocol
   
• VB.NET Programming Languages
   
• IIS Middleware Supported